The U.S. Department of Veterans Affairs (VA) has updated its
website to offer VA members a more user friendly and enhanced digital customer
The VA website is accessed by 10 million veterans, servicemembers, their
families, and caregivers per month who use the VA’s online content.
Many users expressed frustration and confusion having to navigate complicated
site pages, logins and online forms, as well as just a struggle to find
what they needed. The VA listened and took into consideration feedback
from over 5,000 users.
“Veterans, their families, caregivers and our many customers have
successful online transactions in their day-to-day lives,” said
VA Secretary Robert Wilkie. “They should expect the same exceptional
digital experience when coming to VA. Our customers will receive a more
simple and intuitive experience when accessing our online front door the
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The update also gives users a more quality display on mobile devices and
easier access to filing claims and tracking benefits. Another reported
benefit is access to location services making it easier to find local
facilities and clinics.